1. Who We Are

NOUZO STUDIO is a fashion development agency based in Montréal, Canada. We provide fashion development consultation, local studio services, sourcing support, sampling, production coordination, and related services for designers, brands, and creative businesses.

For privacy-related questions, you may contact us at:

NOUZO STUDIO
Montréal, Canada
Email: nouzostudio@gmail.com
Instagram: @nouzostudio

If required under applicable privacy laws, the person responsible for privacy matters at NOUZO STUDIO can be contacted using the email above.

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2. Information We Collect

We may collect personal information and project-related information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number, if provided

• Brand name, business name, or project name

• Location

• Billing or invoicing information

• Consultation booking details

• Project description

• Service request details

• Product category, quantity, timeline, budget range, and production needs

• Messages, emails, form submissions, or other communications

• Uploaded files, including sketches, references, moodboards, tech packs, pattern files, label artwork, print files, images, specifications, or other project materials

• Payment confirmation details

• Any other information you choose to provide

We may also collect technical and usage information when you visit our website, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of visit

• Referring website

• Website interaction data

• Cookie and analytics information

We only aim to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

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3. How We Collect Information

We may collect information when you:

• Visit or browse our website

• Submit a contact form

• Submit a local service request

• Book a consultation

• Upload project files

• Browse or inquire about items in our Sourcing Library

• Place an order or make a payment

• Contact us by email, Instagram, or other communication channels

• Communicate with us about a project, quote, invoice, or service

• Interact with cookies, analytics tools, or website features

Some information may be collected automatically through Wix, analytics tools, cookies, payment processors, or other third-party services connected to our website.

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4. Why We Collect and Use Information

We collect and use information for the following purposes:

• To respond to inquiries

• To review project requests

• To provide consultation services

• To prepare quotes, invoices, and payment links

• To provide pattern printing, care label printing, cutting, sampling, sourcing, production, and other services

• To communicate with you about your project, order, booking, or inquiry

• To review uploaded files and project materials

• To coordinate with local studio partners, suppliers, manufacturers, logistics providers, or other service partners where necessary

• To process payments, refunds, receipts, and invoices

• To manage bookings, scheduling, and client records

• To improve our website, services, workflow, and client experience

• To maintain business, tax, legal, and accounting records

• To prevent fraud, misuse, or unauthorized activity

• To comply with applicable laws and legal obligations

We do not sell your personal information.

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5. Legal Basis / Consent

Where required by applicable law, we collect, use, and disclose your personal information with your consent or as otherwise permitted or required by law.

By submitting a form, booking a consultation, uploading files, requesting a quote, placing an order, or making a payment, you consent to our use of the information you provide for the purposes related to your request or service.

You may withdraw consent for certain uses of your information, subject to legal, contractual, accounting, or business record obligations. If you withdraw consent, we may be unable to continue providing certain services.

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6. Project Files, Designs, and Confidential Materials

You may submit project files, designs, sketches, references, tech packs, pattern files, artwork, label designs, or other creative materials.

We use these materials only for purposes related to reviewing, quoting, developing, sourcing, producing, or delivering the requested service.

We will not intentionally publish, sell, license, or publicly share your confidential project files or unpublished designs without your permission, except where required by law or where reasonably necessary to provide the requested service.

However, to provide services, we may need to share relevant project information with selected service partners, including sample makers, pattern makers, printing providers, suppliers, manufacturers, logistics providers, or production partners. We will only share what is reasonably necessary for the project.

Please do not submit information or materials that you are not authorized to share.

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7. Intellectual Property Notice

You retain ownership of the original project materials you submit to us, unless otherwise agreed in writing.

Submitting files, sketches, designs, artwork, or other materials to NOUZO STUDIO does not transfer ownership of those materials to us. However, you grant us permission to use, review, reproduce, adapt, transmit, or share those materials as reasonably necessary to review your project, prepare quotes, provide services, communicate with partners, and complete the requested work.

NOUZO STUDIO may retain internal records, project notes, development references, technical comments, invoices, communications, and service documentation for business, legal, accounting, or continuity purposes.

If a separate written agreement applies to your project, that agreement will control in case of conflict.

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8. Payments and Financial Information

Payments may be processed through third-party payment gateways, banks, credit card processors, e-commerce platforms, or other payment service providers.

We do not directly store full credit card numbers on our own systems. Payment information is processed by third-party providers according to their own security and privacy practices.

We may collect and retain limited payment-related information, such as:

- Name
- Email
- Billing details
- Invoice or quote reference
- Transaction confirmation
- Amount paid
- Service type
- Payment status

This information may be used for order fulfillment, accounting, tax reporting, fraud prevention, refunds, and business records.

 

9. Quotes, Invoices, and “Make a Payment” Links

Some services require review and quotation before payment.

If you use a “Make a Payment” link, you should only do so after receiving a confirmed quote or invoice from NOUZO STUDIO.

Payments made without a confirmed quote may be refunded, placed on hold, or subject to further review before any service begins.

We may retain payment records, invoice references, communication history, and project details as required for accounting, tax, legal, or business purposes.

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10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

- Make the website function properly

- Support booking, payment, shopping cart, and form features

- Remember preferences

- Analyze website traffic and usage

- Improve user experience

- Support security and fraud prevention

- Enable marketing or analytics tools, where applicable

Third-party platforms, apps, tools, or services integrated into the website may also use cookies or tracking technologies according to their own privacy policies.

You can adjust cookie settings through your browser or website cookie settings where available. Disabling certain cookies may affect site functionality.

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11. Wix, Hosting, and Third-Party Services

Our website may be hosted, operated, or supported through third-party platforms and service providers. These providers may supply the online infrastructure that allows us to operate the website, receive inquiries, manage bookings, process payments, support file uploads, and offer e-commerce or catalogue features.

Your information may be stored, processed, or transmitted through third-party platforms, databases, applications, servers, or service providers used to operate our website and services.

We may also use third-party services, including but not limited to:

- Website hosting providers
- Payment processors
- Booking tools
- Email and communication tools
- File upload or cloud storage tools
- Analytics tools
- Shipping or logistics providers
- Professional advisors
- Local studio partners
- Suppliers, manufacturers, and production partners

These third parties may process information according to their own privacy policies, security practices, and terms of service.

 

12. Sharing and Disclosure of Information

We may share personal or project-related information when necessary for the purposes described in this Privacy Policy, including with:

• Website and technology service providers

• Booking and scheduling platforms

• Payment processors

• Email and communication providers

• Local studio partners

• Pattern makers, sample makers, printers, cutters, sewers, suppliers, manufacturers, and production partners

• Shipping, delivery, or logistics providers

• Accountants, bookkeepers, lawyers, insurers, or professional advisors

• Government, tax, regulatory, or legal authorities where required by law

• Successors or purchasers in the event of a business transfer, merger, restructuring, or sale of assets

We do not sell your personal information.

 

13. International Transfers

NOUZO STUDIO is based in Montréal, Canada, and may work with clients, suppliers, manufacturers, and service providers in Canada, the United States, China, or other countries.

Your information may be processed or accessed outside your province, territory, or country of residence. Privacy laws in those locations may differ from the laws where you live.

When we share information internationally, we aim to share only what is reasonably necessary for the relevant service or project.

 

14. How Long We Keep Information

We keep personal and project-related information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries

• Providing services

• Maintaining client and project records

• Managing payments, refunds, and invoices

• Supporting ongoing or future project continuity

• Meeting tax, accounting, contractual, insurance, or legal obligations

• Resolving disputes or enforcing agreements

Uploaded project files may be retained for a reasonable period unless deletion is requested and no legal, contractual, accounting, or legitimate business reason requires continued retention.

We may delete or archive inactive inquiries, outdated project files, or unused uploads at our discretion.

 

15. How We Protect Information

We take reasonable administrative, technical, and organizational measures to protect personal information and project materials against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include restricted access, secure website hosting, password-protected accounts, platform security tools, and limiting information shared with partners to what is necessary.

However, no website, email, file upload, cloud storage system, or online transmission method is completely secure. We cannot guarantee absolute security.

 

16. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Ask what personal information we hold about you

• Request access to your personal information

• Correct inaccurate or incomplete information

• Request deletion of certain information

• Withdraw consent for certain uses

• Ask questions about how your information is used

• Opt out of promotional communications

• File a complaint with a privacy regulator

To make a request, contact us at:

[Insert Email Address]

We may need to verify your identity before responding. We may also retain certain information where required or permitted by law.

 

17. Marketing Communications

We may send service-related communications, including replies to inquiries, booking confirmations, project updates, quotes, invoices, payment links, or order information.

We may also send promotional or marketing communications only where permitted by law or where you have opted in.

You may unsubscribe from promotional communications at any time. Service-related communications may still be sent where necessary for active projects, bookings, payments, or legal obligations.

 

18. Children’s Privacy

Our website and services are intended for business clients, designers, brands, students, and creative professionals. We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent.

If we learn that we have collected personal information from a child without appropriate consent, we may delete it.

 

19. Links to Other Websites

Our website may include links to third-party websites, platforms, payment processors, social media pages, suppliers, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing information.

 

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we may provide additional notice of material changes.

 

21. Contact Us

For questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

NOUZO STUDIO
Montréal, Canada
Email: nouzostudio@gmail.com
Instagram: @nouzostudio